Tasks & messages on the record

Because the message stays where it belongs: on the order or another record. Whoever asks a question about an order attaches it to that order, and the recipient sees at once what it is about. The whole exchange stays on the record as a conversation – even six months later, when nobody remembers which inbox held the answer.

With POM Collaboration, unread messages and due tasks appear on each user’s Today dashboard – where the working day starts anyway. Every task has an owner and a due date. Appointments in the calendar, on the other hand, do not change capacity in planning: if a training course should cost capacity, record it as an absence. That way nothing is counted twice.

Through recipient groups: a message goes to individual users, to everyone with a certain role or to a department, for example from production to purchasing. Each recipient has their own read status, and all replies stay in the same conversation. Whatever needs doing as a result, you record as a task with an owner and a due date.

Only those involved. Each user sees the conversations they take part in as sender or recipient, including those addressed to them through a role or department. The server enforces this, not just the user interface. If several companies work in one installation, every conversation stays within its tenant; other tenants’ messages, tasks or appointments cannot be retrieved there.