POM Complaints
Complaint management with 8D
Complaints with priority over everything else – captured, assigned, worked off, documented.
- 01
The problem
A complaint arrives by phone, lands in an inbox and resurfaces when the customer calls again.
- 02
How POM solves it
Complaints as first-class records: order reference, urgency, status, material need, new delivery date, solution and root cause in one place.
- 03
The result
The customer sees reaction instead of silence – and the same mistake stops repeating.
Functions
What is inside.
-
Capture with order, article, urgency and status
-
8D report, corrective actions, root cause analysis
-
Rework planned like any other order
-
New delivery date visible for planning and dispatch
-
History per customer and article
Price
One number per tier – not per user.
Module – added individually 10 % saving with annual billing
| POM Complaints | up to 5sessions | up to 10sessions | up to 20sessions | up to 50sessions | up to 100sessions | more than 100sessions |
|---|---|---|---|---|---|---|
| net / month | +17 € | +31 € | +56 € | +125 € | +220 € | On request |
| net / month, annual billing | +15.30 € | +27.90 € | +50.40 € | +112.50 € | +198 € |
All prices net, plus statutory VAT. Unlimited user accounts – concurrent sessions are what counts.
More than 100 concurrent sessions: individual quotation – price on request. Request a quote
Quick answers
Questions about POM Complaints
What does complaint management with 8D reports involve?
It turns every complaint into a record that is captured, assigned, worked off and documented. In POM Complaints each complaint has order, article, urgency and status, plus corrective actions, root cause analysis, solution and, where needed, a new delivery date. The 8D report with steps D1 to D8 is attached directly to the complaint and can be printed.
How does rework from a complaint get into production?
Rework is planned like any other order, and the new delivery date is visible for planning and dispatch. Which process steps are reset when a complaint comes in is set per step; the order then becomes active again. That keeps it clear what has to run through once more after the complaint.
How can I tell whether a fault keeps recurring for a customer?
POM Complaints keeps the history per customer and per article. You can see whether the same issue recurs with the same customer or on the same article, instead of relying on individual colleagues’ memory. You record cause and actions in the root cause analysis and the 8D report.
Does every complaint have to be handled as an 8D report?
No. You use the 8D report where your customers require it – for example as an automotive supplier. Without it, you record a complaint with the issue, cause, actions and solution, that is rework or new production. Either way, the complaint stays in one place with order, article, urgency and status.
Quality
More modules in this category.
- Module
POM Quality
Maintain qualifications, release first articles only with documented proof, keep quality figures in view – the evidence stays on the order.
from +14 € / month, net Learn more - Module
POM Inspection
Inspection by plan: characteristics and tolerances, measured values on the order, blocking and scrap – the proof is created as you inspect.
from +28 € / month, net Learn more - Module
POM Traceability
Trace batches from goods receipt to delivery – forwards and backwards, with an affected-orders list and a material record.
from +41 € / month, net Learn more
POM in your industry
Where POM Complaints matters most.
Try every module for 30 days.
During the trial the complete platform is unlocked – afterwards you choose what stays.