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POM Complaints

Complaint management with 8D

Customer, internal and supplier complaints in one screen – with 8D report, root cause analysis, actions and costs from the documents.

+29 € / month net with 1 user

Request a demo Choose in the configurator

Online demo first, then a 30-day trial

  1. 01

    The problem

    A complaint arrives by phone, lands in an inbox and resurfaces when the customer calls again.

  2. 02

    How POM solves it

    One central follow-up path distributes the work: QA reviews with a deadline, then hand-overs go to work preparation, warehouse, accounting and dispatch – for rework or replacement, returned goods, credit note and replacement delivery. Each task closes with its result. The cost of the complaint comes from the documents.

  3. 03

    The result

    The customer sees a reaction instead of silence – and the same fault recurs less often.

Functions

What is inside.

  • Customer, internal and supplier complaint in one screen, even without a production order – from delivery note, invoice or customer

  • Central follow-up path with hand-overs to work preparation, warehouse, accounting and dispatch

  • 8D report (D1–D8), switchable; closing only with D4 to D6

  • Root cause analysis with 5 Why and Ishikawa (6M)

  • Actions with effectiveness check; rework resets the process steps

  • Complaint costs created automatically from credit note, replacement order, freight, inspection time and recharging

  • Assessment with accepted quantity and causer, fault reason evaluation, key figures; links to inspection record, block and batch

  • Roadmap

    No date yet: interim reply and 8D cover e-mail to the customer

How it fits together

Every module feeds the next.

Receives

  • POM Quality Complaint straight from the inspection record, linked to inspection and block

Passes on

All modules on the map

Price

Concurrent users count, not accounts.

Module, booked individually 10 % saving with annual billing

POM Complaints with 1userwith 5userswith 10userswith 20userswith 50users more than 100users
net / month +29 €+133.40 €+249.40 €+452.40 €+974.40 € On request
net / month, annual billing +26.10 €+120.06 €+224.46 €+407.16 €+876.96 €

Example amounts with the same number of users, net plus statutory VAT. Per module you book as many concurrent users as you need, at most as many as in the core. User accounts are unlimited.

More than 100 concurrent users: individual quotation, price on request. Request a quote

Choose in the configurator

Quick answers

Questions about POM Complaints

What does complaint management with 8D reports involve?

It turns every complaint into a record that is distributed, worked off and documented. POM Complaints handles customer, internal and supplier complaints in one screen, with 8D report (D1–D8), root cause analysis with 5 Why and Ishikawa, and actions with effectiveness check.

Who does what after a complaint?

A central follow-up path distributes the work: QA reviews with a deadline, then hand-overs go to work preparation, warehouse, accounting and dispatch, for rework or replacement, returned goods, credit note and replacement delivery. Each task closes with its result.

Does every complaint have to be an 8D report?

No. The 8D report can be switched on; when it is, a complaint closes only with steps D4 to D6. Either way, the costs are created automatically from the documents.

Quality

More modules in this group.

POM in your industry

Where POM Complaints matters most.

See POM for your business.

First we show you POM in an online demo with a sample company. After that you can test it for 30 days with a trial licence of your own.

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